Privacy Policy
Your Privacy is Our Priority
Last Updated: August 16, 2025
At Lovenut, we’re all about creating moments of connection and pleasure. We believe that trust and discretion are at the heart of any good relationship, and our relationship with you is no different. This policy explains what personal information we collect, how we use it, and how we keep it safe.
We’ve kept it simple and clear, because your privacy shouldn’t be a mystery.
The Information We Cherish
To make your experience with us smooth and delightful, we collect a little bit of information. We only ask for what we need.
When you place an order: We’ll need your name, shipping address, email address, and phone number. This is purely to get our delicious chocolates from our kitchen to your doorstep and to keep you updated on your order’s journey.
When you make a payment: Your credit card details are processed directly by our secure and trusted payment partners (Razorpay). We never see or store your full payment information on our servers. Your secret is safe with them.
When you create an account: We’ll save your name, email, and shipping details so you don’t have to enter them every time you feel an indulgence coming on.
When you subscribe to our newsletter: We’ll ask for your email address to send you secret sales, new flavour announcements, and playful ideas. You can unsubscribe at any time with a single click—no strings attached.
When you browse our site: Like most websites, we use “cookies.” These are tiny digital notes that help us understand how you use our site, remember what’s in your cart, and make your browsing experience better. More on this below.
How We Use Your Information
We use your information with one goal in mind: to enhance your experience.
To Fulfill Your Order: This is the main event! We use your details to process your payment, lovingly pack your order, and ship it to you.
To Communicate With You: We’ll send you order confirmations, shipping notifications, and respond to any questions you send our way.
To Improve Our Offerings: By seeing which products are most popular, we can create more of what you love.
To Send You a Little Love (with your permission!): If you’ve opted in, we’ll send marketing emails with special offers and news we think you’ll find exciting.
Who We Share Your Information With (And Who We Don’t)
This is important. We treat your information like a treasured secret.
We DO NOT sell your personal data. Ever. Period.
We share it only with trusted partners who help us run our business. This includes:
Shipping Companies (shiprocket) to deliver your package.
Payment Processors to securely handle your payment.
We only give these partners the information they absolutely need to do their job, and we have strict agreements in place to ensure they protect your data as carefully as we do.
A Note on Cookies & Digital Treats
Cookies help our website recognize you. They’re what keeps items in your cart if you close the tab and come back later. You have full control over them. You can disable cookies in your browser settings, but please know that it might affect how our website functions for you.
You’re in Control
You have the right to:
Access and update your personal information by logging into your account.
Unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of every email.
Request that we delete your personal information from our records. Simply send us an email at [Your Customer Service Email Address].
Keeping Your Information Safe
We use industry-standard security measures, including SSL encryption, to protect your data from the moment you enter our site to the moment your order arrives. While no online transmission is 100% foolproof, we are deeply committed to protecting your information and take every reasonable precaution to keep it secure.
For Grown-Ups Only
Our chocolates are designed for adults. Our website is not intended for individuals under the age of 18, and we do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices. When we do, we’ll update the “Last Updated” date at the top of this page.
Questions? Whispers?
If you have any questions or concerns about your privacy, please don’t hesitate to reach out. We’re here to listen.
Contact us at: lovenut.dm@gmail.com
Thank you for placing your trust in Lovenut
